We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.
To qualify for a return, your item must be in the same condition in which you received it. Items may be opened or unopened, but must be unworn or unused, have all original tags attached, and be returned in their original packaging. A receipt or other valid proof of purchase is also required.
To request a return, please contact us at info@ladylet.com. If your return is approved, you will receive instructions on how and where to send your package.
Returns must be authorized before they are shipped. Items sent back without first requesting a return will not be accepted.
If you have any questions about our return policy or need assistance with a return, you can contact us at info@ladylet.com.
Please inspect your order as soon as you receive it. If your item arrives defective, damaged, or you receive the wrong item, contact us promptly so we can review the issue and work with you to resolve it.
If you are unsure whether your specific item qualifies for a return, please contact us before sending it back so we can assist you.
Unfortunately, sale items and gift cards are not eligible for return.
If you would like to exchange an item, the quickest option is to return the original item following our return process. Once your return has been received and approved, you can place a separate order for the replacement item.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.
If your refund is approved, the amount will be automatically credited to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@ladylet.com.
